Disclaimer & Privacy Notice

The Sofa Shop
Website: thesofashop.uk
Email: [email protected]

Last Updated: 3 September 2026

At The Sofa Shop, we are committed to providing accurate information, quality furniture and a safe, reliable shopping experience. This Disclaimer and Privacy Notice explains how information on our website should be understood and how we collect, use and protect personal information in accordance with applicable UK data protection law.

By using our website, you acknowledge and agree to the terms set out below.

01 — Website Disclaimer

General Information

The information provided on the The Sofa Shop website is intended for general information and guidance purposes.

We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, prices and other information displayed on our website are accurate and up to date. However, minor differences may occasionally occur.

Product images may vary slightly from the actual product due to:

Screen and display settings
Lighting and photography conditions
Natural variations in materials
Fabric batches
Wood grain and other natural characteristics
Manufacturing processes

Where colour or finish is particularly important, customers should contact us before placing an order for further information or material samples where available.

02 — Product Information

Furniture dimensions, colours, materials, finishes, configurations and specifications are provided as accurately as reasonably possible.

Measurements may have minor manufacturing tolerances. Customers should check access requirements, including:

Doorways
Hallways
Staircases
Lifts
Corridors
Entrance areas
Room dimensions
Other access points

before ordering large furniture.

The Sofa Shop cannot accept responsibility for problems caused by inadequate access where the customer has not checked the relevant dimensions before delivery.

Where product-specific instructions, weight limits, assembly requirements or safety information are provided, customers should follow those instructions carefully.

03 — Pricing & Availability

We make reasonable efforts to ensure that prices and product availability displayed on our website are accurate.

However, errors may occasionally occur.

If we identify an obvious pricing, description or availability error, we reserve the right to contact you before processing or fulfilling an order to clarify the issue.

Product availability may change without notice.

Nothing in this Disclaimer affects your statutory rights as a consumer under UK law.

04 — Website Availability

We aim to keep the The Sofa Shop website available, secure and functioning correctly.

However, we cannot guarantee that the website will always be:

Available without interruption
Free from errors
Free from viruses or other harmful components
Compatible with every device, browser or operating system
Completely free from technical faults

We may temporarily suspend, modify or restrict access to parts of the website for maintenance, security, technical or operational reasons.

05 — External Websites & Third Parties

Our website may contain links to third-party websites, services or platforms.

These websites are operated independently from The Sofa Shop.

We are not responsible for the content, availability, privacy practices, security or policies of third-party websites.

Customers should review the relevant third party's terms and privacy policies before providing personal information or using their services.

06 — Limitation of Liability

Nothing in this Disclaimer is intended to exclude or limit liability where doing so would be unlawful under UK law.

In particular, nothing in this Disclaimer excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of legal rights that cannot lawfully be excluded
Any other liability that cannot legally be excluded or limited

Subject to the above, The Sofa Shop will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

This Disclaimer does not affect your statutory rights as a consumer.

07 — Your Consumer Rights

Nothing contained within this Disclaimer, our website or any other communication from The Sofa Shop is intended to remove or restrict rights that you have under applicable UK consumer protection law.

Depending on the circumstances, consumers may have rights relating to the quality, description, fitness, delivery and conformity of goods, as well as cancellation or remedies where applicable.

For information relating specifically to your order, please contact our customer support team.

08 — Privacy & GDPR

The Sofa Shop respects your privacy.

Where we collect or process personal information, we aim to do so fairly, lawfully and transparently in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018, as amended or replaced from time to time.

The Information Commissioner's Office (ICO) recommends that businesses explain what personal information they collect, why they use it, their lawful basis, who they share it with, how long they retain it and how individuals can exercise their rights.

09 — Information We May Collect

Depending on how you interact with our website and services, we may collect information such as:

Contact Information

Name
Email address
Telephone number
Billing address
Delivery address

Order Information

Products purchased
Order number
Delivery information
Customer service correspondence
Returns or warranty information

Website Information

We may collect certain technical information when you use our website, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Referring website
Approximate location information
Website usage information

The precise information collected depends on the technology and services used on our website.

10 — How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Arranging furniture deliveries
Providing customer support
Responding to enquiries
Processing payments through our payment providers
Managing returns, refunds and exchanges
Providing warranty or after-sales support
Maintaining customer records
Preventing fraud and misuse
Maintaining website security
Improving our website, products and services
Meeting legal and regulatory obligations
Sending marketing communications where legally permitted and, where required, with your consent

We will only use personal information where we have an appropriate lawful basis for doing so.

11 — Lawful Basis for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases under the UK GDPR:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as processing an order or arranging delivery.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

Examples may include website security, fraud prevention, customer service administration and improving our services.

Consent

Where consent is required, we will ask for your consent before carrying out the relevant processing.

You may withdraw consent at any time where we rely on consent as our lawful basis.

The lawful basis used depends on the specific processing activity. The ICO confirms that organisations must identify an appropriate lawful basis for each relevant processing purpose.

12 — Payment Information

Payments may be processed through secure third-party payment providers.

Where payment processing is handled by a third-party provider, The Sofa Shop may not directly receive or store your full payment card details.

Payment information may be processed by the relevant payment provider in accordance with its own terms and privacy policy.

We recommend that customers review the privacy and security information provided by the relevant payment provider when completing a transaction.

13 — Sharing Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

Payment service providers
Delivery and logistics providers
Furniture manufacturers or suppliers where necessary to fulfil an order
Website hosting and technology providers
IT and security providers
Customer service providers
Professional advisers
Fraud prevention services
Government authorities, regulators or law enforcement where legally required

We only share information where there is an appropriate reason and lawful basis for doing so.

We do not sell customer personal information as a commercial product.

14 — International Data Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Where required, appropriate safeguards will be used for international transfers.

15 — How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
Our relationship with you
Legal and accounting requirements
Warranty or after-sales requirements
The resolution of disputes
Fraud prevention and security requirements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

16 — Your UK GDPR Rights

Depending on the circumstances and applicable exemptions, you may have rights including:

Right of access — to request a copy of personal information we hold about you.
Right to rectification — to ask us to correct inaccurate or incomplete information.
Right to erasure — to ask us to delete your personal information in certain circumstances.
Right to restriction — to ask us to restrict how we use your information in certain circumstances.
Right to object — to object to certain types of processing, including processing based on legitimate interests and, where applicable, direct marketing.
Right to data portability — in certain circumstances, to receive personal information you provided to us in a structured, commonly used and machine-readable format.
Right to withdraw consent — where we rely on consent as our lawful basis.

These rights are not absolute and certain legal exemptions may apply.

The ICO confirms that the rights available to an individual can depend on the lawful basis being relied upon and the circumstances of the processing.

17 — Marketing Communications

If you have agreed to receive marketing communications from us, we may send information about:

New products
Furniture collections
Special offers
Promotions
Discounts
Company news

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.

Where marketing consent is required by law, we will obtain the appropriate consent.

18 — Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, understand website usage and, where permitted, support marketing activities.

Some cookies may be strictly necessary for the website to operate.

Where consent is required for non-essential cookies, we will request your consent before using them.

You may be able to manage cookies through your browser settings and, where provided, our website's cookie preference tool.

The ICO states that visitors should be informed about cookies and that consent is generally required for non-essential cookies.

For more detailed information, please see our Cookie Policy.

19 — Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should therefore take reasonable precautions when using the internet, including keeping passwords and account information confidential.

20 — Children's Privacy

Our website and services are intended primarily for adults purchasing household furniture.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.

21 — Complaints About Personal Information

If you have concerns about how we have collected or used your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that your personal information has been handled unlawfully.

Further information about making a complaint can be found on the ICO website.

Information Commissioner's Office (ICO)

22 — Changes to This Notice

We may update this Disclaimer and Privacy Notice from time to time to reflect:

Changes to our business
Changes to our website
Changes to our services
Changes to applicable legislation
Changes to data protection requirements
Changes to our use of technology or third-party services

The latest version will be published on this page with the relevant Last Updated date.

We recommend checking this page periodically.

23 — Contact Us

If you have questions about this Disclaimer, your personal information, your privacy rights or the way we use your information, please contact:

The Sofa Shop
Email: [email protected]
Website: thesofashop.uk

We aim to respond to privacy-related requests without undue delay and within the applicable legal timeframe.

Important

This Disclaimer and Privacy Notice is intended to provide general information about The Sofa Shop's website, services and handling of personal information.

It should be read alongside our:

Terms & Conditions
Privacy Policy
Cookie Policy
Delivery Policy
Returns & Refunds Policy
Warranty Policy
Safety Information

Nothing in this notice is intended to exclude or restrict any legal right or protection that cannot lawfully be excluded or restricted under UK law.

The Sofa Shop
Safe use. Proper care. Better furniture.