FAST UK DELIVERY • PREMIUM COMFORT • QUALITY SOFAS • SECURE CHECKOUT

Shipping & Delivery Policy


The Sofa Shop
Website: thesofashop.uk
Email: [email protected]

Last Updated: 3 September 2026

At The Sofa Shop, we believe delivery should be more than simply leaving a sofa at your door.

Our furniture is often large, heavy and technically sophisticated. That's why our delivery service is designed to ensure your furniture arrives safely, is correctly assembled and is ready for you to enjoy.

This Shipping & Delivery Policy explains our delivery charges, service, delivery areas, lead times, access requirements and what happens if there is a problem with delivery.

01 — Our Delivery Service

Every furniture order is subject to a delivery charge based on the product and delivery location.

Where our complimentary two-man service applies, your delivery includes:

  • Delivery to the room of your choice

  • Upstairs delivery where reasonably accessible

  • Professional assembly

  • Positioning and levelling

  • Demonstration of reclining, electrical and other applicable functions

  • Testing of relevant mechanisms and functions

  • Removal of delivery packaging

  • Recycling of packaging where reasonably practicable

There is no separate charge for these included services.

Our delivery teams are trained to handle large and heavy furniture safely and to ensure your sofa is correctly assembled before they leave.

02 — Delivery Charges

Delivery charges are determined by the type of furniture and the delivery destination.

The applicable charge is displayed at checkout.

Sofas

£99 — UK Mainland

This applies to:

  • England

  • Wales

  • Scotland up to and including Glasgow

This includes our complimentary two-man delivery service, including room-of-choice delivery, assembly, demonstration and packaging removal.

£199 — Scottish Highlands & Areas Beyond Glasgow

This applies to:

  • Scottish Highlands

  • Mainland Scottish addresses beyond Glasgow

Our complimentary two-man service applies to sofa deliveries within these areas.

£399 — Northern Ireland

This includes delivery and assembly by our own delivery team.

03 — Chair Delivery

For a single chair, the following delivery charges apply:

£69 — UK Mainland

Delivery to England, Wales and Scotland up to and including Glasgow.

£99 — Scottish Highlands & Areas Beyond Glasgow

Delivery only. Installation or assembly is not included.

£199 — Northern Ireland

Delivery only. Installation or assembly is not included.

04 — Orders Containing More Than One Chair

Where an order contains more than one chair, the following delivery charges apply to the order as a whole, rather than per chair:

  • £99 — UK Mainland

  • £199 — Scottish Highlands & Areas Beyond Glasgow

  • £399 — Northern Ireland

Installation is not included for multiple-chair deliveries to:

  • Scottish Highlands

  • Areas beyond Glasgow

  • Northern Ireland

Where a product-specific delivery charge differs from the standard charges above, the applicable charge will be displayed at checkout.

05 — Delivery Lead Times

In-Stock Furniture

Most of our in-stock sofas are delivered within approximately 3–10 days of ordering.

During particularly busy periods, seasonal events or periods of unusually high demand, delivery may take longer.

Where a product has a specific lead time stated on its product page, that lead time takes precedence over the general 3–10 day estimate.

Made-to-Order or Special-Order Furniture

If a product is made to order, specially manufactured, unavailable from stock or has a longer stated lead time, the estimated delivery timeframe will be communicated before or during the ordering process.

06 — Booking Your Delivery

Once your order is ready for delivery, our logistics team will contact you to arrange a suitable delivery date and available time slot.

Where possible, we will work with you to accommodate your preferred delivery date.

Delivery dates and time slots are subject to vehicle availability, delivery routes, weather, traffic, operational requirements and other circumstances outside our reasonable control.

07 — Weekend & Evening Delivery

Saturday and Sunday delivery may be available at no additional charge, subject to delivery routes and availability.

Evening delivery slots may also be available at no additional charge where they fit our scheduled delivery routes.

Please request your preferred option when arranging your delivery.

08 — Deliveries for Important Occasions

If you require your furniture before a particular occasion, such as Christmas, Eid, Diwali, a family event or another important date, please let us know when placing your order.

We will make reasonable efforts to plan your delivery accordingly.

However, unless we have expressly confirmed a guaranteed delivery date in writing, requested dates remain subject to availability and operational circumstances.

09 — Changing a Confirmed Delivery Date

Once your delivery date and time have been confirmed, your order may be prepared for dispatch and allocated to a delivery vehicle and team.

If you need to change an agreed delivery date, please provide at least 48 hours' notice.

Changes with 48 hours or more notice

We will rearrange the delivery free of charge, subject to availability.

Changes with less than 48 hours' notice

A £50 rescheduling charge may apply because the delivery vehicle and team may already have been allocated to your delivery.

We will always consider exceptional circumstances reasonably.

10 — Preparing for Delivery

To help us deliver your furniture safely and efficiently, please ensure that:

Measure Your Access

Before ordering, please check that your furniture can reasonably enter your property.

Consider:

  • External doors

  • Internal doors

  • Hallways

  • Staircases

  • Landings

  • Lifts

  • Narrow passages

  • Low ceilings

  • Turns and corners

  • Gates and other external access points

Product dimensions are provided on the relevant product page where applicable.

Some of our sofas have detachable components, such as removable backs, which may assist with access.

If you are unsure whether a sofa will fit, please contact us before ordering and our team will be happy to discuss the access requirements with you.

Clear the Room

Please ensure the room is reasonably clear before our delivery team arrives.

Where appropriate, please protect delicate flooring and remove objects that may obstruct safe delivery.

Parking & Property Access

Please let us know in advance if your property has:

  • Restricted parking

  • Controlled access

  • Private roads

  • Security gates

  • Height restrictions

  • Loading restrictions

  • Other access limitations

Our delivery team cannot obstruct public highways or place other road users at risk.

11 — Access & Failed Deliveries

You are responsible for providing reasonable access to the delivery address.

A delivery may be considered unsuccessful where our team cannot safely complete the delivery because:

  • No one is available to receive the delivery

  • Reasonable access has not been provided

  • Required access information was not disclosed

  • The delivery area is not reasonably prepared

  • Parking or loading arrangements prevent safe delivery

  • The property presents an unsafe access condition

  • The furniture cannot be safely brought into the property because of circumstances for which the customer is responsible

Where a delivery fails for these reasons, a £100 re-delivery charge may apply.

We will contact you to arrange a new delivery date.

12 — Fits-Through-Your-Door Guarantee

We want you to have confidence when ordering large furniture from The Sofa Shop.

Where our team determines that the sofa genuinely cannot fit through the available access route, this will not be treated as a failed delivery.

Under our Fits-Through-Your-Door Guarantee, where applicable:

  • We will take the sofa away

  • You will not be charged for the unsuccessful delivery

  • We will refund the delivery fee paid for that delivery

This guarantee applies where the sofa genuinely cannot be brought through the available access route despite our delivery team's reasonable assessment and attempts.

It does not apply where delivery cannot be completed because access was unavailable, the customer was not present, the property was unsafe, the agreed delivery arrangements were not followed, or other circumstances unrelated to the physical dimensions of the access route prevent delivery.

Nothing in this guarantee limits your statutory consumer rights.

13 — Delivery to the Room of Your Choice

Where complimentary room-of-choice delivery applies, our team will deliver your sofa to a suitable room within your property, including upstairs areas where reasonably accessible.

Delivery is subject to:

  • Safe access

  • Suitable stairs or lifts

  • Sufficient space

  • Structural and environmental conditions

  • The ability of our team to move the furniture safely

Our delivery team may decline to carry furniture through an access route that they reasonably consider unsafe.

14 — Assembly & Demonstration

Where assembly is included, our delivery team will assemble and position your sofa as part of the delivery service.

Where applicable, the team will also:

  • Check the assembly

  • Level the furniture

  • Test reclining mechanisms

  • Test powered functions

  • Test applicable electrical features

  • Demonstrate the operation of relevant functions

We encourage you to ask questions and raise any concerns with the delivery team before they leave.

15 — Packaging Removal

Where included in your delivery service, our team will remove the packaging associated with your new furniture after installation.

We aim to recycle suitable packaging materials where reasonably practicable.

16 — Delivery Security & Identity Verification

Because our furniture can be high-value, we take reasonable steps to protect customers against fraudulent or incorrect deliveries.

We may require identity verification when completing a delivery.

Registered Delivery Address

We will normally deliver only to the delivery address provided and confirmed as part of your order.

We may not be able to redirect a high-value order to an alternative address at the point of delivery.

Photo Identification

The person receiving the delivery may be required to provide valid photo identification.

Where identity verification is required, we may record appropriate information to confirm that the furniture was delivered to the intended recipient.

Receiving on Someone Else's Behalf

If someone other than the person who placed the order is receiving the furniture, we may require prior written authorisation from the email address associated with the order.

The nominated recipient may still be required to provide valid photo identification.

Delivery Documentation

For quality assurance and delivery verification, our team may record photographs or video of the completed installation and the condition of the furniture.

Any personal information collected during this process will be handled in accordance with our Privacy Policy and applicable UK data protection law.

17 — Body-Worn Cameras

Our delivery personnel may use body-worn cameras or other security recording equipment during deliveries.

Where such equipment is used, it is intended to support:

  • Personal safety

  • Staff safety

  • Customer safety

  • Security

  • Fraud prevention

  • Incident investigation

  • Delivery verification

Any recordings containing personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

Further information about how we process personal information can be found in our Privacy Policy.

18 — If Something Is Not Right at Delivery

Our delivery team will take reasonable care when assembling and inspecting your furniture.

If you notice damage, a defect or another concern, please tell the delivery team as soon as possible.

Where practical, we will investigate the issue before the team leaves and determine the appropriate next step.

Depending on the circumstances, this may include:

  • Repair

  • Replacement of a component

  • Replacement of the furniture

  • Further inspection

  • Another appropriate remedy

Please do not continue using furniture where you believe it may be unsafe.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

19 — Delivery Damage

We take reasonable precautions to protect furniture during transportation and installation.

If your furniture appears damaged when delivered, please notify our delivery team immediately where possible.

Our team may record photographs or video of the condition of the furniture as part of our delivery documentation.

If damage is identified after delivery, please contact our support team as soon as reasonably possible and provide photographs or other relevant information where available.

We will assess the issue and advise you of the appropriate next steps.

20 — Delivery Delays

We aim to meet the delivery estimates provided at the time of purchase.

However, delivery dates may occasionally be affected by circumstances beyond our reasonable control, including:

  • Severe weather

  • Road closures

  • Traffic incidents

  • Vehicle breakdown

  • Unexpected logistical problems

  • Supplier or manufacturing delays

  • Industrial action

  • Public emergencies

  • Other events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to contact you and arrange an alternative delivery date.

Where applicable, your statutory rights regarding delayed delivery remain unaffected.

21 — Old Sofa Removal

We may offer an optional old sofa removal service when delivering your new furniture.

The price depends on the type, size and number of items being removed.

Please ask our team for the applicable price when placing your order.

For safety and operational reasons, items must be reasonably accessible for removal.

Our team may decline to remove an item where removal would create an unsafe condition or where the item cannot reasonably be removed.

Ownership of Removed Furniture

Once your old furniture has been collected under our removal service, it becomes the property of The Sofa Shop for appropriate disassembly, recycling, reuse or disposal.

Because collection and disposal arrangements are made in advance, the removal service cannot normally be cancelled or refunded after the furniture has been collected.

22 — Delivery Address Changes

Please contact us as soon as possible if you need to change the delivery address.

For security reasons, we may require additional verification before accepting an address change.

Once an order has been dispatched or allocated to a delivery route, changing the delivery address may not be possible or may result in additional charges.

We will advise you of any applicable costs before proceeding.

23 — Delivery to Flats, Apartments & Buildings

For deliveries to flats, apartments, managed buildings or properties with communal access, customers are responsible for informing us of any relevant requirements before delivery.

This may include:

  • Lift dimensions

  • Lift booking requirements

  • Concierge arrangements

  • Building access codes

  • Loading restrictions

  • Parking restrictions

  • Stair access

  • Management company requirements

Where a building requires a delivery booking or other prior arrangement, please notify our team in advance.

We cannot guarantee delivery where building management prevents reasonable access.

24 — Customer Responsibility

Customers are responsible for providing accurate delivery information and reasonable access to the property.

This includes providing:

  • Correct delivery address

  • Contact information

  • Relevant access information

  • Parking or loading information where necessary

  • Building access arrangements

  • Any restrictions that could affect delivery

Please ensure that an appropriate person is available to receive the delivery where required.

25 — Delivery Confirmation

Once delivery and installation have been completed, you may be asked to confirm receipt of your furniture.

Our delivery team may record information confirming:

  • The delivery address

  • The recipient

  • The condition of the furniture

  • Completion of assembly

  • Completion of relevant testing

  • Demonstration of applicable functions

Delivery confirmation does not remove or restrict your statutory consumer rights.

26 — Contact Us About Delivery

If you have questions about delivery, access, installation or your delivery appointment, please contact us:

The Sofa Shop
Email: [email protected]
Website: thesofashop.uk

We recommend contacting us before placing your order if you are unsure whether a particular sofa will fit through your property.

Our team can help you assess access requirements and discuss the available delivery service.

27 — Important Information

This Shipping & Delivery Policy should be read alongside our:

  • Terms & Conditions

  • Privacy Policy

  • Cookie Policy

  • Returns & Refunds Policy

  • Warranty Policy

  • Safety Information

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or replace any rights or remedies you may have under applicable UK consumer law.

The Sofa Shop
Safe use. Proper care. Better furniture.